Operations Planning Manager
Location: Lagos, Sub Saharan Africa, NG
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Operations Planning Manager
The purpose of this role is to plan and track exams capacity requirements against demand from 18 months out on a 12-month rolling basis down to handover to Operations Managers for Resource Management and Test Day delivery. The Operations planning Manager will translate demand into capacity/resource requirements for venues, people, and test materials to fully optimise operations and margins while maintaining service levels, maximising agility, and ensuring contingency. It will also manage, monitor, and review changes to plan reporting on requirements to fill capacity, effectiveness of Planning and cost to serve.
This role will be required to manage external relationships like exam venue providers and vendor relationship, he/she will also undertake venue scouting and contract negotiations. This role will also manage internal relationship management and other country relationships and ensure internal counterparts across functions understand requirements and execute to plan on Test Day.
Main accountabilities but not limited to the following:
- Plan to optimise available physical and operational resources given demand
- Capacity Management – manages relationship with Commercial for Demand and capacity fill
- Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so, in relation to venue and demand management. Ensures the customer is kept informed throughout the process.
- Works with Head of Operations and Commercial Manager on planning future changes to delivery profiles
- Manage relationship with exam venues, event venue landlords, negotiate contracts and manage onboarding on the SAP.
- Contingency planning and risk management of supply.
- Manages daily/weekly planning/capacity meetings
- Operates and runs regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) – e.g. purchase order system, FABS, SAP, procurement processes.
- Plans and prioritises cluster’s operational activities and supports team knowledge and skills development towards effective delivery of services.
Role specific knowledge and experience:
- Experience of translating demand requirements to ensure capacity can be met to deliver operationally within a large business.
- Experience of working in a high volume, busy operational environment, delivering to standard.
- University degree in any subject or relevant qualification
- Experience of supporting on delivery of computer based and/or paper-based exams.
- Experience managing small teams or demonstrating management potential of team in dispersed locations.
- Experience in third party relationship management
- Pay Band – BRC-6-F
- Salary: NGN 10,989,828.00 per annum plus benefits
- Contract Type – Indefinite Contract
- Location: Flexible in Nigeria
- Language requirements: Fluency in written and spoken English
- Role holder must have existing rights to live and work in the country the role is based.
- Closing Date – 21 May 2023 applications will close 23:59 South Africa Time
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email [email protected]
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.